Ahoy,
Marco
!
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The Industry Leader
Streamlining payroll for cruise line employers and empowering financial independence for employees around the globe
- 15+ years maritime payroll
- 40+ maritime clients (200+ vessels)
- 300,000+ crew
- Full currency capability: USD & EUR
- Dedicated to employee welfare
- Competitive remittance and payments options
- Global customer support available 24/7/365
Brightwell Navigator
Financial independence in the palm of their hands
Our innovative mobile and online platform, Brightwell Navigator, empowers employees to feel more connected to and in control of their money.
- More choices – Send it, spend it, share it, or store it
- Financial management – Complete transaction, bank accounts and profile management
- Cutting-edge security – Video selfie login with FaceCheck
- 24/7 global support – It is more than just money; it is their livelihood
DirectPay
Direct deposit to bank accounts worldwide
- 100% employee managed within Brightwell Navigator
- Option for % or fixed amount per pay period
- Payroll can be deposited into one or two bank accounts
- Deposit is scheduled to be received on payday
- No need for client to manage employee bank account details
Brightwell gives crew choice
We bring together options so your crew can make the choice that fits their needs
- Send to account or cash pickup
- Select from multiple providers
- Choose to send automatically on pay day or when it is convenient for you
- Compare fees and rates before sending
ATM program
Upgrade your onboard ATMs and reduce cash on board
- Lower cash costs
- Leverage on-screen messaging to drive crew digital adoption and decrease cash exposure
- Use receipt chasers to reinforce messaging or drive new behaviors
- Improve guest experience and revenue with direct onboard marketing
- Tailor offers based on ATM location within the ship
Fighting fraud from every angle
Account takeovers on the rise
- We experienced an uptick in phishing attacks and account takeover attempts
- In response, Brightwell deployed a 360° campaign to educate our cardholders about types of fraud, and how to protect their information
We implemented FaceCheck
- To mitigate account takeovers, we implemented a series of fraud guardrails
- We also launched FaceCheck. FaceCheck creates an encrypted 3D face map used in place of a password
Arden is born from necessity
- Fraud comes in many forms, so we built Arden, our AI risk detection engine
- Arden leverages a rules engine and machine learning to provide real-time insights to fight fraud before it impacts our crew
Customer service: boosting performance
Best-in-class customer service starts by putting our users first
- Initial ticket response within 24 hours
- Our team in the US and Manila – and Tagalog is an approved language for crew interactions
- In mid-2021, we experience a record volume of support requests (4x higher) due to crew returning to service
- Brightwell returned to full customer support staffing in fall 2021 which resulted in a boosted customer service stats
91%
ticket 96%
QA score 94%
abandon rate <1%
Implementation is a breeze
Throughout the entire process, experts from each area collaborate with your team.
Simple coding
Established Brightwell file specs we will work with your data to conform to the Brightwell crew registration and funding requirements. We have successfully tested file specs with the Azamara implementation
Virtual, onboard, or hybrid implementation
Project management, training, and enrollment can be completed in-person, virtually, or via a hybrid model.
Digital resource center
Our website and app are optimized for ship Wi-Fi. Our resources include instructional marketing materials, videos, and product information for crew and ship leaders.
Be in the know
Weekly enrollment progress reporting to include enrollments, bank accounts, FaceCheck, and more.
Thank you!
We look forward to meeting with you soon!
