Meet modern expectations for quick reimbursements
Today's customers expect real-time, frictionless payment options. Keep your promise of convenience and your guests on your side.
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Deliver exceptional customer experiences at every step of the journey
Maintain top-tier guest satisfaction, even when plans are interrupted
Enhance customer loyalty with your brand front and center
Experience a white-labeled cross-border payments capability and ensure continued engagement with your brand.
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Empower guests with versatile payment options
Offer your travelers a range of refund methods—to debit card, bank account, mobile wallet, or cash pickup—for enhanced convenience and satisfaction.
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The time for faster refunds is now
Time is the new currency. With customers expecting immediate resolution, many hospitality businesses are responding to changing demands—making life simpler for both businesses and their guests.
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Free up operations with Latitude
Save time
Shorter time to resolution frees you up to focus on delivering exceptional customer experiences.
Trust in security
With our PCI Level 1 and SOC II certifications, you can rest assured your customers' card and personal data are stored securely.
Get comprehensive coverage
Our network reaches 195+ countries and 160+ currencies, so you can reimburse your customers wherever they roam.
Reconcile payouts, enhance your brand
83%
of travel and hospitality consumers identify customer experience as one of their top-three most important decision-making factors.
86%
of consumers would sever ties with a brand after only two poor customer experiences.
62%
of travel leaders said travelers think chargebacks, which are expensive to businesses, are easier than getting a refund.
Latitude by Brightwell makes reimbursements straightforward
With decades of experience enabling cross-border payments for the cruise industry through Navigator, we know how to help ensure travel experiences are smooth sailing.
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Ready to get started?
Book a demo with our team and dive into how Brightwell's innovative solutions can transform your cross-border payment experience.
