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Compass Club:
Brightwell Navigator Resource Center
Welcome to Brightwell Navigator!
Watch this brief intro video to learn about your new payroll program: Brightwell Navigator.
Poster 1
Print and hang around ship before enrollment.
VISA
Print and hang around ship
1 week before enrollment.
Poster 3
Print and hang around ship when Brightwell arrives.
Enrollment session materials
When you have new crew join the ship, they must first complete enrollment in order to activate their card and Brightwell Navigator account.
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How to send money
With Brightwell, you can choose from many different ways to send money home. Watch the videos to learn how.
Posters to hang up on ship
Ways to send money
Hang these posters up around the ship in the crew lounge or anywhere crew tend to hang out. These posters explain about all the different sending money services Brightwell offers.
DirectPay
Allocate money to a bank every payday.
Download Poster
OnDemand
Send money to a bank when the rate is best for you.Coming soon!
Download Poster
Cash Pickup
Send cash with MoneyGram, Transfast, or Western Union.
Download Poster
Card-to-Card
Send money to another crew member or Companion Card.
Download Poster
Adding a bank account
This poster explains the steps to add a bank account into a Brightwell account.
Download Poster
DirectPay
Allocate money to a bank every payday.
Download Poster
OnDemand
Send money to a bank when the rate is best for you.Coming soon!
Download Poster
Cash Pickup - Euro Cash Pickup service is coming soon!
Send cash with MoneyGram, Transfast, or Western Union.
Download Poster
Card-to-Card
Send money to another crew member or Companion Card.
Download Poster
Adding a bank account
This poster explains the steps to add a bank account into a Brightwell account.
Download Poster
DirectPay
Allocate money to a bank every payday.
Download Poster
OnDemand
Send money to a bank when the rate is best for you.Coming soon!
Download Poster
Cash Pickup
Send cash with MoneyGram, Transfast, or Western Union.
Download Poster
Card-to-Card
Send money to another crew member or Companion Card.
Download Poster
Adding a bank account
This poster explains the steps to add a bank account into a Brightwell account.
Download Poster
Fraud education
This series of posters explains the top 5 ways fraudsters try to trick crew into sharing private information.
Phishing
Learn how to spot and avoid a phishing attempt.
Download Poster
Social media
Learn how to spot fraud and scams coming in via social media.
Download Poster
Learn how to spot email scams.
Download Poster
ATM safety
Allocate money to a bank every payday.
Download Poster
Fake websites
Learn how to spot a fake website.
Download Poster
Phone calls
Learn how to identify a scam phone call.
Download Poster
Common EUR fees
This is a fees poster the highlights the most commonly asked about fees.
Download Poster
Holland America Line
cardholder agreement
Download Agreement
Common USD fees
This is a fees poster the highlights the most commonly asked about fees.
Download Poster
EUR and USD cardholder agreement
This is the official cardholder agreement with a listing of all the fees. Crew can also find this by logging into their own Brightwell account.
Download Poster
Bank troubleshooting tips
This document show the common errors made when adding in bank details and how to fix them.
Download Poster
Common SWIFT codes
This document has a listing of all the most common SWIFT codes.
Download Poster
Ways to use Brightwell Navigator (RUS/UKR)
Crew with passports or addresses in sanctioned regions (Crimea, Donetsk, Kherson, Luhansk, and Zaporizhzhia) can use this informational email about how to use Brightwell services.
Download Poster
Videos for crew members
Download these videos and play them on TVs where crew can watch and learn how to use Brightwell Navigator.
To download a video, follow these steps:
1.) Select the video you want to download and it will open in a new tab.
2.) On the video page, select three dots (bottom right corner) and select Download in the menu.
If you have a strong internet connection, you can view these videos on our YouTube channel.
Brightwell 101
High-level overview about who Brightwell is, how long we have been in the industry, and what we strive to offer all crew.
Download Video
How to enroll with Brightwell
New to Brightwell? No problem! Setting up your account is quick and easy. Download the Brightwell Navigator mobile app to get started.
Download Video
How to add a bank account
This video shows you step-by-step how to add a bank account into Brightwell.
Download Video
How to set up DirectPay
When you set up DirectPay, all or a portion of your pay will go directly to a bank of your choosing every payday. Watch the video to learn more!
Download Video
How to send an OnDemand Transfer
Save up your money and wait until the rate is best for you, then send an OnDemand transfer to any bank account you've linked to your Brightwell account.
Download Video
How to retrieve your username
Did you forget your username? No problem! Just watch this video to learn how you can get it sent directly to your email on file.
Download Video
How to contact support
If you have a question about a transfer or have difficulty getting into your account, just open a support ticket. Watch the video to learn how!
Download Video
Back-office reference guides
All the links below are for back-office Crew officers only. These materials can be referenced if you have questions about the printers, replacement card instructions, and other back-office procedures.
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