Welcome to Brightwell Compass Club

We know how much your crew members rely on you to answer many of their questionsabout Brightwell, so we’ve created a program just for you, to help you become aBrightwell expert and the ultimate resource for your team. Below are links to downloadinformational posters about Brightwell features, step-by-step instructions, videos, andsecurity tips.

Let’s get you enrolled. 

Have new joiners after Brightwell leaves? Use this reference guide to help new crew members enroll a card, add a bank, and learn the different ways to send money with Brightwell.

Enrollment Guide Demo

Additional How-To Videos

There is more to discover. Below are some videos to help you get started withyour Brightwell Navigator account.
If you want to send money with the Brightwell Navigator mobile app you need to add a bank account. This video will help you do that.
If you want to automatically send part of your pay to a bank account each payday, DirectPay makes it easy.
Save up your money and wait until the rate is best for you, then send an OnDemand transfer to any bank account you've linked to your Brightwell account.
When you need to send money to another crew member – or a loved one with a Companion Card – Brightwell makes it easy. You can send a Card-to-Card Transfer in a few simple steps.
It is easy to change your Brightwell password. This video will walk you through the steps.
Did you forget your username? No worries, Brightwell is here to help. You can recover your username from the Brightwell Navigator mobile app via your email in just a few minutes.
Sometimes you need help. We are here for you 24/7/365. Follow these steps to open a support ticket and get the help you need.

Is the Brightwell Card a credit card?

No, the Brightwell Card is not a credit card and it requires no traditional bank account. However, when making purchases you can select to run the card as Credit (preferred) or Debit (PIN required).

Is the Brightwell Card a credit card?

Is the Brightwell Card a credit card?

No, the Brightwell Card is not a credit card and it requires no traditional bank account. However, when making purchases you can select to run the card as Credit (preferred) or Debit (PIN required).

Is the Brightwell Card a credit card?

No, the Brightwell Card is not a credit card and it requires no traditional bank account. However, when making purchases you can select to run the card as Credit (preferred) or Debit (PIN required).

Is the Brightwell Card a credit card?

No, the Brightwell Card is not a credit card and it requires no traditional bank account. However, when making purchases you can select to run the card as Credit (preferred) or Debit (PIN required).

Is the Brightwell Card a credit card?

No, the Brightwell Card is not a credit card and it requires no traditional bank account. However, when making purchases you can select to run the card as Credit (preferred) or Debit (PIN required).

Is the Brightwell Card a credit card?

No, the Brightwell Card is not a credit card and it requires no traditional bank account. However, when making purchases you can select to run the card as Credit (preferred) or Debit (PIN required).

Is the Brightwell Card a credit card?

No, the Brightwell Card is not a credit card and it requires no traditional bank account. However, when making purchases you can select to run the card as Credit (preferred) or Debit (PIN required).

Is the Brightwell Card a credit card?

No, the Brightwell Card is not a credit card and it requires no traditional bank account. However, when making purchases you can select to run the card as Credit (preferred) or Debit (PIN required).

Is the Brightwell Card a credit card?

No, the Brightwell Card is not a credit card and it requires no traditional bank account. However, when making purchases you can select to run the card as Credit (preferred) or Debit (PIN required).

Is the Brightwell Card a credit card?

No, the Brightwell Card is not a credit card and it requires no traditional bank account. However, when making purchases you can select to run the card as Credit (preferred) or Debit (PIN required).

Is the Brightwell Card a credit card?

No, the Brightwell Card is not a credit card and it requires no traditional bank account. However, when making purchases you can select to run the card as Credit (preferred) or Debit (PIN required).

Is the Brightwell Card a credit card?

No, the Brightwell Card is not a credit card and it requires no traditional bank account. However, when making purchases you can select to run the card as Credit (preferred) or Debit (PIN required).

Is the Brightwell Card a credit card?

No, the Brightwell Card is not a credit card and it requires no traditional bank account. However, when making purchases you can select to run the card as Credit (preferred) or Debit (PIN required).

Is the Brightwell Card a credit card?

No, the Brightwell Card is not a credit card and it requires no traditional bank account. However, when making purchases you can select to run the card as Credit (preferred) or Debit (PIN required).

How to contact support

Sometimes you need help. We are here for you 24/7/365. Follow these steps to open a support ticket and get the help you need.

Is the Brightwell Card a credit card?

No, the Brightwell Card is not a credit card and it requires no traditional bank account. However, when making purchases you can select to run the card as Credit (preferred) or Debit (PIN required).

Is the Brightwell Card a credit card?

No, the Brightwell Card is not a credit card and it requires no traditional bank account. However, when making purchases you can select to run the card as Credit (preferred) or Debit (PIN required).

Is the Brightwell Card a credit card?

No, the Brightwell Card is not a credit card and it requires no traditional bank account. However, when making purchases you can select to run the card as Credit (preferred) or Debit (PIN required).

Is the Brightwell Card a credit card?

No, the Brightwell Card is not a credit card and it requires no traditional bank account. However, when making purchases you can select to run the card as Credit (preferred) or Debit (PIN required).

Is the Brightwell Card a credit card?

No, the Brightwell Card is not a credit card and it requires no traditional bank account. However, when making purchases you can select to run the card as Credit (preferred) or Debit (PIN required).

Is the Brightwell Card a credit card?

No, the Brightwell Card is not a credit card and it requires no traditional bank account. However, when making purchases you can select to run the card as Credit (preferred) or Debit (PIN required).

Is the Brightwell Card a credit card?

No, the Brightwell Card is not a credit card and it requires no traditional bank account. However, when making purchases you can select to run the card as Credit (preferred) or Debit (PIN required).

Find answers to more frequently asked questions here.
Here are some common terms used when talking about banking, sending money, and other common Brightwell terms.

Welcome to Brightwell Compass Club

We know how much your crew members rely on you to answer many of their questions about Brightwell, so we’ve created a program just for you, to help you become a Brightwell expert and the ultimate resource for your team. Below are links to download informational posters about Brightwell features, how-to's and security tips.