Western Union and Brightwell Navigator, all in one place!

Send money to a bank or complete a Cash Pickup transaction all within Brightwell Navigator.*

Ready to get started?

I cannot see the Western Union® as a Cash Pickup option button in my app.

You must download the most recent version of our app to access this Cash Pickup new feature

How do I get help for a Western Union® problem?

You can open a support ticket with Brightwell or call the support phone number on the back of your Brightwell Card. We will contact Western Union® on your behalf.

What countries can I send to through Western Union®?

You can send to 500,000 locations in more than 200 countries and territories.

Can I use Western Union® after I get my card replaced?

Yes, but you should open a support ticket so the team can confirm the correct card has been updated on file with Western Union®

What if I forget my Western Union® password?

Follow the password reset steps on the Western Union® webpage.

How do I send cash with Western Union?  

Log in to the Brightwell Navigator mobile app or website then select Cash Pickup. After you enter in the amount you wish to send, you will see Western Union as one of the providers to choose from.

Do I need my Western Union login?

If you are sending cash for pickup, you do not need to login to Western Union.

I can’t see Western Union in Cash Pickup.

Please check to make your app is fully updated to the new Western Union Cash Pickup option. Visit your Google Play Store or Apple Store and see if you have the most up to date version of Brightwell Navigator.

Do I need to update my app?

Yes, you will need to update your app to access the Western Union Cash Pickup option.

Can I still use WesternUnion.com?

Yes, you can still use westerunion.com for money sending services. The rates on Western Union may be different than the rates you receive within the Brightwell Navigator application.

How quickly do the funds arrive?

Cash Pickup transactions are available for pickup within 24 hours. Typically, they can be available within minutes!

What are the limits?

Daily max $2,999

What are the fees?

Fees will vary. Rates and fees will vary. Log in to check today’s rate and see if it is a good time for you to send.

What countries can I send to?

You can send to 500,000 locations in more than 200 countries and territories.
  • *Money transfer choices may vary depending on the currency and individual program eligibility. Fx gains apply.
  • Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. The Brightwell Prepaid Mastercard is issued by Transact Payments Limited pursuant to a license from Mastercard International. Transact Payments Limited is authorized and regulated by the Gibraltar Financial Services Commission. Use your card everywhere Mastercard is accepted.