Hello, Royal Carribean!

Choose how you manage your money – save it, send it, or swipe it, from our app to your bank account, virtually anywhere in the world, all safely and easily from the Brightwell Navigator platform on the web and mobile phone. From port to port and from you to yours, Brightwell keeps you connected to and in control of your finances.

Our partnership

Reliability

Our products are reliable, scalable, and certified to the highest compliance standards. Whether you need to be resilient under the lowest network conditions or scanning through millions of transactions a second – we optimize at every level.

Continuous improvement

The payments industry is evolving at a record pace. We act quickly and use thoughtful innovation to build products that meet our customers' unique needs. We release hundreds of features and improvements each year to help stay ahead of industry shifts.

Data-driven development

We use data in everything that we do. Fraud attacks can come from anywhere, so to stay ahead, our machine learning models train on thousands of data points and help detect and prevent fraud, so our customers sleep better knowing they are covered.

The Industry Leader

Streamlining payroll for cruise line employers. Empowering financial independence for employees around the globe.
  • 10+ years maritime payroll
  • 30+ maritime clients (200+ vessels)
  • 300,000+ crew
  • Full currency capability: USD & EUR
  • Dedicated to employee welfare
  • Competitive remittance and payments options
  • Global customer support available 24/7/365
“Giving our team the tools, they need to manage life away from home is incredibly important and we’re confident that Brightwell offers the best product on the market to help us do that.”
Faye Ashby
SVP & Chief AccountingOfficer
Norwegian Cruise Lines
“The Brightwell team truly values its customer relationships. They continuously invest in their product and strive to provide exceptional customer service.”
Jeremy Schiller
VP Finance Operations
Carnival Cruise Lines

Brightwell Navigator

Financial independence in the palm of their hands

Our innovative mobile and online platform, Brightwell Navigator, empowers employees to feel more connected to and in control of their money.

  • More choices – Send it, spend it, share it, or store it
  • Financial management – Complete transaction, bank accounts and profile management
  • Cutting-edge security – Video selfie login with FaceCheck
  • 24/7 global support – It is more than just money; it is their livelihood

DirectPay

Direct deposit to bank accounts worldwide.
  • 100% employee managed within Brightwell Navigator
  • Option for % or fixed amount per pay period
  • Payroll can be deposited into one or two bank accounts
  • Deposit is scheduled to be received on payday
  • No need for client to manage employee bank account details

Brightwell gives crew choice

We bring together options so your crew can make the choice that fits their needs
  • Send to account or cash pickup
  • Select from multiple providers
  • Choose to send automatically on pay day or when it is convenient for you
  • Compare fees and rates before sending

ATM program

Upgrade your onboard ATMs
Reduce cash on board
  • Leverage on-screen messaging to drive crew digital adoption and decrease cash exposure
  • Use receipt chasers to reinforce messaging or drive new behaviors
  • Improve guest experience and revenue with direct onboard marketing

Fighting fraud from every angle.

Account takeovers on the rise

  • We experienced an uptick in phishing attacks and account takeover attempts
  • In response, Brightwell deployed a 360 campaign to educate our cardholders about types of fraud, and how to protect their information

The rise of FaceCheck

  • We experienced an uptick in phishing attacks and account takeover attempts
  • In response, Brightwell deployed a 360 campaign to educate our cardholders about types of fraud, and how to protect their information

Arden is born

  • We experienced an uptick in phishing attacks and account takeover attempts
  • In response, Brightwell deployed a 360 campaign to educate our cardholders about types of fraud, and how to protect their information

Customer service: boosting performance

With Brightwell, you can choose from many different ways to send money home. Read the FAQs and watch the videos to learn how.

  • Initial ticket response within 24 hours
  • Our team in the US and Manila  - and Tagalog is an approved language for crew interactions
  • In mid-2021, we experience a record volume of support requests (4x higher) due to crew returning to service
  • Brightwell returned to full customer support staffing in fall 2021 which resulted in a boosted customer service stats
OSAT tickets
91%
First response
ticket 96%
Support call
QA score 94%
Support call
abandon rate <1%

Implementation is a breeze

Throughout the entire process, experts from each area collaborate with your team.
Simple coding

Established Brightwell file specs we will work with your data to conform to the Brightwell crew registration and funding requirements. We have successfully tested file specs with the Azamara implementation.

Virtual, onboard, or hybrid implementation

Project management, training, and enrollment can be completed in-person, virtually, or via a hybrid model.

Digital resource center

Our website and app are optimized for ship Wi-Fi. Our resources include instructional marketing materials, videos, and product information for crew and ship leaders

Be in the know

Weekly enrollment progress reporting to include enrollments, bank accounts, FaceCheck, and more.

Thank you!

We look forward to meeting with you soon!