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Enrollment

New to Brightwell Navigator? Let’s get started.

Your money. Your choices.

With Brightwell, you choose how you manage your money – save it, spend it, or send it from our app to your bank account, virtually anywhere in the world, all safely and easily with Brightwell Navigator. Wherever your life takes you, Brightwell keeps you connected to and in control of your finances.

New to Brightwell Navigator? Let’s get started.

So you got your new Brightwell Card. Now what? This video will introduce you to the features of your Brightwell Card and the Brightwell Navigator mobile app.

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View Welcome to Brightwell Video

Let’s get you enrolled

Before you start enrollment, make sure you gather the following items:


  • Your Brightwell card

  • Your crew ID number

  • Your passport number

  • Your birthdate

  • Your home address

  • Your email address

  • Your bank account number

  • Your bank routing number or IFSC code

  • Your bank's mailing address

  • You bank’s SWIFT code

Setting up your account is quick and easy. Download the Brightwell Navigator mobile app to get started.

Additional how-to videos

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Welcome to Brightwell

So you got your new Brightwell Card. Now what? This video will introduce you to the features of your Brightwell Card and the Brightwell Navigator mobile app.

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How to add a bank account

If you want to send money with the Brightwell Navigator mobile app you need to add a bank account. This video will help you do that.

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How to set up DirectPay

If you want to automatically send part of your pay to a bank account each payday, DirectPay makes it easy.

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How to send an OnDemand Transfer

Save up your money and wait until the rate is best for you, then send an OnDemand transfer to any bank account you've linked to your Brightwell account.

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Send a Card-to-Card Transfer

When you need to send money to another crew member – or a loved one with a Companion Card – Brightwell makes it easy. You can send a Card-to-Card Transfer in a few simple steps.

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Change your password

It is easy to change your Brightwell password. This video will walk you through the steps.

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How to retrieve your username

Did you forget your username? No worries, Brightwell is here to help. You can recover your username from the Brightwell Navigator mobile app via your email in just a few minutes.

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How to contact support

Sometimes you need help. We are here for you 24/7/365. Follow these steps to open a support ticket and get the help you need.

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